Terms & Conditions
By purchasing any product offered by Merry's furniture through our website www.merrys.com.au or offline, you agree to these terms and conditions of sale.
Purchasing online in the webshop
You can order 24 hours a day at www.merrys.com.au
Please note that only the order confirmation sent by us including prices and delivery time is binding.
To place an order on the website
Choose the products you would like to order and add them to your cart or contact us.
Complete your delivery information if different from the saved address, and send the order.
Please note: Your invoice address will be the address we have registered in our system.
Should you have changes to your invoicing details, please send an email to email@example.com with your changes. The changes will be verified through our accounts department before reflected in the webshop.
Products sold may be subject to applicable taxes and freight charge, which will be added at checkout.
We aim to sell products in complete boxes, but if required, you can select a different quantity
Occasionally there may be an error or omission related to the pricing or description of our products online. We will use reasonable efforts to correct any errors or omissions as soon as we find out about them. We reserve the right to change, modify, substitute, suspend or remove without notice any information related to items for sale.
If we made an error or omission and you have already placed an order for the specific product:
- if the actual price of the product is less than the stated price at the time of purchase, we will charge you the lower price; or
- if the actual price of the product is higher than the stated price, we will contact you and allow you the option to pay the correct (higher) price or cancel your order.
Customers with credit:
For online orders, you have the choice of paying via credit card.
For offline orders, you can pay only via invoice.
All invoices are settled through bank transfers.
For credit card orders we reserve the amount on your chosen credit card when you place your order.
The full amount is must be paid before the products departs from our warehouse.
We do not add credit card fees to your order.
For online orders, prepayment customers must pay with credit card. The amount is withdrawn from your account when the order is confirmed.
We accept the following credit cards:
In connection with the shipment of your order, you will receive a text or call on given phone number.
Merry's furniture offers delivery throughout Western Australia:
Please note that we recommend to inform your delivery address same as your invoice address. For any other orders, please contact us.
We aim to deliver your order as quickly as possible and the estimated time of shipment is shown on the product page, the shopping basket and the order confirmation.
Please note that your order is sent in one shipment unless there is more than 2 weeks between possible shipment dates of your order lines.
If your order contains products with different delivery times, for example due to back orders, you can choose to have your order split into two deliveries. We will group your order lines together for one early shipment and one shipment for the remaining goods. The exact shipment dates will be confirmed in the order confirmation once the order has been processed.
We will keep you updated should any delays occur in the production which impacts delivery to you.
Where the products ordered are in stock, the goods will be picked up by the carrier the following week.
All goods delivered must be signed for at delivery. It is important that you check the delivery to make sure you have received the products you ordered and that there are no visible damages.
In case the packaging is damaged, remember to sign for receipt with reservations of potential damages to the products or refrain from receiving the delivery and ask the carrier to return the delivery to Merry's Furniture.
If a product is damaged or faulty please contact us immediately.
Order cancellations can only be accepted with a written agreement and confirmation from Merry's Furniture, and only if the order has not yet been dispatched.
Should you wish to cancel your order, please contact us as quickly as possible.
Returns & Complaints
Merry's furniture offers a product return if the product is faulty. Please contact us with information about your product and order, and we will arrange for a new product to be sent to you.
All returns and complaints must be in writing and documentation in the form of photos must be supplied to firstname.lastname@example.org
Besides from faulty items Merry's furniture does not accept returns.
Should you wish to return your order due to special circumstances, please contact us.
Even though we have put in a great effort to indicate colors and quality as accurate as possible, your computer's colours and screen resolution might differ from yours. We cannot guarantee that your computer can reproduce the colours accurately. If you are in doubt about colour or quality please visit one of our store to see the product live.